Can I cancel my order?Updated 14 days ago
To ensure fast delivery, orders begin processing immediately. Cancellations are not guaranteed, but we’ll do our best to accommodate your request.
If you need to cancel, please email us at [email protected] within one hour of placing your order. Be sure to email from the same address used for your purchase to streamline the process.
You will be asked to confirm the request—the cancellation must be confirmed within one hour of placing the order. If not, it will be processed as usual.
If we’re unable to cancel your order, you can initiate a return once it arrives. View our Return Policy HERE.
Questions?
Reach out to us at [email protected] — we're happy to help! We're available Mon-Fri, 9am-5pm PT (excluding holidays).
Note for European Union Customers
In accordance with EU Directive 2011/83/EU, customers in the European Union have the right to withdraw from any online purchase within 14 days of delivery, without giving a reason. This right applies to all Nomadix orders shipped to EU member states. If it has been longer than one hour and you need to cancel your order, please ask to speak to a live agent and we will help find a resolution.