Can I modify my order?Updated 3 months ago

To ensure fast delivery, orders begin processing immediately. We cannot guarantee modifications or cancellations; however, please email us at [email protected] within one hour of placing the order and we will do our best to accommodate your request. We're available Mon-Fri, 9am-5pm PT (excluding holidays) and will respond in the order your message is received.

Address Updates

We cannot make changes to billing addresses. If you entered the incorrect billing address, please request a cancellation. See Cancel Order section below. 

If you need to modify your shipping address, please email us at [email protected] within one hour of placing your order. Be sure to email from the same address used for your purchase to streamline the process. Note: We cannot update the address to include a different shipping country.

You will be asked to confirm the request—the address change must be confirmed within one hour of placing the order. If not, it will be processed as usual. 

Nomadix is not responsible for misdelivered packages due to incorrectly entered addresses. If your order has already been fulfilled or shipped, then it is your responsibility to reach out to the carrier to redirect the shipment to the correct address or have it returned to sender.

Cancel Order

If you need to cancel, please email us at [email protected] within one hour of placing your order. Be sure to email from the same address used for your purchase to streamline the process.

You will be asked to confirm the request—the cancellation must be confirmed within one hour of placing the order. If not, it will be processed as usual. More info here.

Add Discount Codes or Gift Cards

Discount codes and gift cards cannot be added once an order has been placed. Thank you for your understanding.

Add Items to an Order

We’re unable to add items to an existing order. For security reasons, we don’t have access to your payment information after checkout. Because of this, we’re not able to charge your card again. For any additional items, please place a separate order.

Remove Items from an Order

If you need to remove an item from your order, please email us at [email protected] within one hour of placing your order. Be sure to email from the same address used for your purchase to streamline the process.

If we are unable to remove the item from your order, then you may initiate a return once the package is received. Please review our Return Policy here.