Defective ReturnsUpdated a month ago
If you received an item that is defective or was damaged during transit, please contact us at [email protected] within 10 days of the delivery date.
Please provide the following information in your message:
- Your name
- Order number
- Clear photo(s) of the defect or damage
- If the item was purchased in store, please provide proof of purchase.
Be sure to use the same email address used to place the order so we can assist you more quickly.
We are available Monday-Friday, 9am-5pm PT (excluding holidays). Our small team greatly appreciates your patience and will respond to your message as soon as possible.