Gift ReturnsUpdated 4 months ago

We're sorry that the gift didn't work out! We hope to be able to offer you a more seamless process soon, but in the meantime, please see our Gift Return policy below.

We cannot accept international returns. We apologize for the inconvenience and thank you for your understanding.

Gift Return Policy

• We do not currently offer exchanges.
• Merchandise must be unwashed, unused and unworn.
• Merchandise must be returned in its original packaging, with tags attached if applicable.
• Sale items (excluding bundles) and Gift With Purchase offers are final sale. For holiday purchases & returns, please read our Holiday Shipping & Return policy.
• Gift cards are non-refundable.
• Shipping charges are non-refundable.
• Returns will not be accepted after 30 days from delivery date. For holiday purchases & returns, please read our Holiday Shipping & Return policy.
• We can only accept gift returns for items purchased directly on the Nomadix.co website.
• Refunds will be given as store credit in the form of a discount code.

If your return does not meet the conditions listed in the return policy, then the return will be denied and the item(s) will be donated. We recommend including your name, email address, and phone number in the return package in case the label is damaged during transit.

Make a Gift Return
To approve a return, we will need to know the order number & the email address or phone number associated with the original order. If you don’t have that info, please email us at [email protected] with the following information and we’ll locate the order for you.

• the Gift Giver’s first & last name
• their email address and/or phone number

If you already have the above info on hand and would still prefer a different item, color or size, please send your original item(s) as a return to the below address. 

Please note that we do not provide a return label and customers are responsible for all additional shipping costs. We cannot accept international returns.

Please legibly include the following in the return package:

• your full name & email address
• the original order number
• the email address associated with the original order.

Nomadix is not responsible for lost return packages. We recommend retaining proof of your return shipment and insuring it so that you can file a claim in case it is lost or damaged during transit.

Nomadix SPC Returns
970 Calle Amanecer, Suite A
San Clemente, CA 92673

Please allow up to 5 business days for the return to be processed once it has arrived to our warehouse. Once your return is received and inspected, you will receive an email with your refund. The refund will be given in the form of a discount code. If your item(s) do not meet the previously mentioned conditions then your refund may be rejected and the item(s) will be donated. If the previously requested information is not provided or is illegible then we will not be able to process the return and the item(s) will be donated.