We hope you love your Nomadix gear, but if you're not entirely happy with your purchase, you may return an item purchased on nomadix.co as long as it meets the criteria outlined below. Please read the section that applies to your location.

Eligibility

• Returns must be initiated within 30 days of delivery.
• Items must be unused, unwashed, and in original condition — free of odors, pet hair, or other signs of wear.
• Items must be returned in original packaging (cardboard sleeves and tags intact).
• Items marked "final sale," gift cards, print-on-demand products, and gift-with-purchase items cannot be returned.
• We can only accept returns for items purchased directly on nomadix.co.
• We do not currently offer exchanges.

Refund Details

• A flat fee of $12 per return label used will be deducted from your refund to cover return shipping and restocking.
• Original shipping fees are non-refundable.
• Please allow up to 5 business days for processing once your return arrives at our warehouse.

Holiday Returns

For holiday purchases, please refer to our Holiday Shipping & Return policy on our website.

How to Return (US)

1. Visit our Return Portal to submit your return request. You will receive return instructions within 1 business day (9am–5pm PT, Mon–Fri, excluding holidays).
2. Repackage your item(s) with the original sleeve and tags, plus your name and order number (or original packing slip).
3. Ship using the return label provided by Nomadix. Returns sent with a self-purchased label may be delayed or lost. Nomadix is not responsible for locating, refunding, or filing claims for items returned without our label.
4. Once received, items will be inspected. If they meet the return conditions, a refund will be issued. If not, the refund will be denied and the item(s) donated.

Eligibility

• Returns must be initiated within 14 days of delivery.
• Items must be unused, unwashed, and in original condition — free of odors, pet hair, or other signs of wear.
• Items must be returned in original packaging (cardboard sleeves and tags intact).
• Items marked "final sale," gift cards, print-on-demand products, and gift-with-purchase items cannot be returned. 
• We can only accept returns for items purchased directly on nomadix.co.
• We do not currently offer exchanges.

Refund Details

• A flat fee of $75 USD per return label used will be deducted from your refund to cover return shipping, duties/taxes, and restocking.
• Original shipping fees are non-refundable.
• Please allow up to 5 business days for processing once your return arrives at our warehouse.

Holiday Returns

For holiday purchases, please refer to our Holiday Shipping & Return policy on our website.

How to Return (International)

1. Visit our Return Portal to submit your return request. You will receive return instructions within 1 business day (9am–5pm PT, Mon–Fri, excluding holidays).
2. Repackage your item(s) with the original sleeve and tags, plus your name and order number (or original packing slip).
3. Ship using the return label provided by Nomadix. Returns sent with a self-purchased label may be delayed or lost. Nomadix is not responsible for locating, refunding, or filing claims for items returned without our label.
4. Once received, items will be inspected. If they meet the return conditions, a refund will be issued. If not, the refund will be denied and the item(s) donated.

Reach out to us at [email protected] — we're happy to help! We're available Mon-Fri, 9am-5pm PT (excluding holidays). 

Nomadix reserves the right to update this policy at any time.